Category: Idea Creation

Ralf HallerRalf Haller December 8, 2011

New innovative green IT magazine in Switzerland

I met Marc Rohner the founder of Greenbyte.ch a few weeks ago at an event held by Akamai in Zurich.

When he mentioned the name of the magazine I had to laugh and asked him if this punch was indeed intended or happened by accident. (often such things happen by accident when English is not your native language)

But he was affirmative and so we had a longer talk. Greenbyte.ch is not only a great name but also attempts to write about IT news that are not necessarily in the mainstream. I could immediately tell that Marco takes his job as an inquisitive and well-informing journalist very serious.

Nice to have such an IT magazine in Switzerland. Soon he will also have commercials on its free news site as even Marco being a neutral journalist needs to make money of course.

Ralf HallerRalf Haller August 24, 2011

Switzerland has to be even more innovative…

As reported in many newspapers these days such as in the Tagesanzeiger today, the strong Swiss Francs forces the Swiss companies to be even more creative and innovative which requires not only an excellent world class workforce but also highly efficient idea and innovation management tools and social enterprise collaboration software. Without such professional aids it will be quite impossible to compete IMHO.

As a pre requisite new innovative ways on how to develop new ideas need to be introduced and old style expert wisdom only types of approaches and decision making need to be overcome. This will certainly also require new managers who are open to listen rather than rely on hierarchical decision making only.

Ralf HallerRalf Haller May 6, 2011

For best results forget the bonus in any idea management program

I am still puzzled to experience in practically all meetings where we talk about running idea management programs how deeply entrenched the common believe is that people need BONUSES to do anything good at all for the company or organization.

When I confront them with the fact that since now more than 40 years field research has shown and you can read in two dozen (by now probably three dozen) books that it has been scientifically proven that monetary incentives do not work and this is true in any circumstance mostly in areas where you look for creativity so in idea management projects, they have a hard time believing.

Alfie Kohn has already in 1992 summarized this nicely in the New York Times and also in a Harvard Business Review article Why incentive plans cannot work. The German business management guru Rheinhard Sprenger just wrote about it in a bestselling book “Mythos Motivation” and copied Alfie Kohn’s article practically unchanged and word by word even (albeit in German). Even when you confront people with these facts they remain sceptical. This should not surprise me though thinking about it some more since entire companies are doing this bonus/incentive practice forever and being told that this does not work is hard to believe for them as it turns their common thinking upside down.

Now one can make mistakes, many of them if you try out lots of new things frequently, that is normal and even good as we learn from mistakes the most. But to continue with something that cannot work and that you were told so is for sure wrong should have in my opinion consequences for the people still doing this or not changing anything at all about it. By closing your eyes you approve that this is done wrong and make yourself responsible as well.

Ralf HallerRalf Haller April 14, 2011

How intelligent is your company?

This is not a silly question but one that is key for any organization that has to compete for business in their product markets. Questions that come up are:

Do you actually know how to measure your innovativeness?

One way to e.g. measure how your innovation management is handled is to use the free IMPROVE benchmarking process which looks at 5 dimensions. (I am an IMPROVE Guide and can assist you in filling out and analyzing the strengths and weaknesses if you like, this is a free of charge service as well from us)

What is intelligence for your company in the first place?

  • Ability to produce optimal solutions to important and difficult problems
  • No matter whether this is for a company or for an individual
  • The intelligence of a company is not just the average IQ of the workforce
  • Company intelligence is how the workforce generates and shares innovation
Now to do this is in a systematic way over a longer period of time and not have all your managers and key employees run through time-consuming and expensive workshops where they learn how to communicate for innovation better, a software solution such as the one we can offer with particpation rates of 70-90% among all our clients is needed. Any solution that does not deliver such participation rates should let you ask: why not? Usability and ease-of-use are key. You do not want to start another ERP-like integration project that lasts a year or so with high-risk and big investments… This is not needed with our solution. We focus on the delivery of the bottom line results, which are how to use the software to create new ideas and innovations in your organization effectively and with lasting results.

Ralf HallerRalf Haller April 6, 2011

Presentation at Personal Swiss 2011

Today I had a somewhat funny experience speaking in front of a small (15-20) group of people on idea and innovation management at the Personal Swiss 2011 event.

Why was this strange? Well, just one hour before, there were a few hundred people attending a very boring Social Media in HR discussion moderated by a Swiss TV moderator. In retrospect I had to laugh as Social Media is from a news perspective old stuff and the things that they discussed and hundreds of people listened to is somewhat 2-3 years – at the least – old. I would not have dared to ask such questions as the TV moderator did and for sure would not have expected that anyone would be really still interested in this at all.

So what does that mean at the end? Firstly, the HR managers in Switzerland are at the least 2-3 years behind trends that originate from the US. This by itself is not a critique but simply reflects also the Swiss mentality which is to look at things very carefully first and only once well reflected start to do it. Then of course they do it very comprehensively. And secondly the topic of idea and innovation management will need another 2-3 years before it draws the same crowd – in HR. By then I am sure lots of the consultants there and keynote speakers will have it on their agenda. One of the keynote speakers I heard from people attending his talk already dared to put his toes into the water. Dr. Arnold said:

„Nutzen Sie die Intelligenz der Vielen! Denn eine Gruppe mit den besten Mitarbeitenden eines Unternehmens ist immer intelligenter als der Klügste aus ihrer Mitte.” (Use the intelligence of the crowds! Because a group of the best employees of a company is always more intelligent than the most intelligent individual among them.)

Here the link to my yesterday’s presentation (in German) at the Personal Swiss 2011 event in Zurich:

BVW vs. Ideen- und Innovationsmanagement

(BVW: Betriebliches Vorschlagswesen)

Agenda

  • Kritik am “BVW”
  • Geht es auch anders?
  • Ideen- und Innovationsmanagement
    • Grundprinzipien
    • Zutaten fuer eine erfolgreiche Implementation
      • Ideen Management Software mit hoechster Userakzeptanz
      • Professionelles Coaching
    • Organisations Kulturen (China, Westen, “Google”)
    • Referenz Beispiele
    • Userakzeptanzraten
    • Fazit: was braucht es fuer ein erfolgreiches Ideen und Innovationsmanagement ?
  • Umfrage – ZWISCHEN – Ergebnisse “BVW in der Schweiz”

Ralf HallerRalf Haller

Online survey Idea Management in Switzerland

Since January 2011 we run a survey among HR managers of largest Swiss organisations asking them questions on how they do idea management. As a basis for this online survey we took the claims from the German management book author Reinhard Sprenger “Mythos Motivation”. He compares the old traditional  ”BVW” (Betriebliches Vorschlagswesen) with modern creative idea and innovation management in a table. The first set of questions of our online survey takes these claims and asks the survey participants if they agree with Sprenger’s claims or not. After 34 HR managers of large Swiss organisations have filled out our survey we show the results below. If you would like to obtain the full report you have to apply with us at info@extendance.com and if your company is among our target group we will send you an invitation.

Ralf HallerRalf Haller March 11, 2011

European Innovation Management Benchmarking Database

I attended a training to become an IMP3rove Guide three weeks ago. IMP3rove is a program financed by the EC attempting to teach SMEs how to better approach innovation management. At the core is an online survey that is based on the A. T. Kearney’s house of innovation and looks at 5 innovation dimensions (innovation strategy, organization&culture, life cycle, enabling factors and results). The real advantage of this survey is the fact that you can rank yourself against the other companies who did the survey already (3000 so far) and get a feeling for where you stand in relation to the average and the top 10%. Reports are generated automatically after you have answered the 43 questions and can be generated selecting different criteria such as industry, age of companies, country origin and size.

I think this is a very vaulable exercise not only for SMEs but also for larger corporations and should be done just before you start addressing innovation management issues so that you can check if the measures you undertake show results 12 months later when the system invites you to do another survey.

The benchmark is free of charge and also totally anonymous. Only you will see the reports and data, noone else. It is recommended though you do the survey with an IMP3rove Guide like myself. That way it is faster and most importantly you will have the support after the reports have been generated in analyzing the results. A workshop is conducted then where the consultant shows a SWOT analysis and works out recommendations on what could be done to improve things.

There were a few critiques so far that I heard about this program and that I would like to address now:

  • too theoretical for SMEs: I think this is not the case. the infos asked in the survey is available for any company who is in business a few years and spending about 2hours on this is absolutely worth the time based on the value you obtain. at the least what one gets is a nice status report and a possibility to reflect things in innovation management in a very structured way. I think though that medium sized companies up to a few thousand employees should also do this benchmark and would gain a lot too, so not only SMEs.
  • EU standardization approach: this is really not the case here. do not fear that bureaucracy kicks in only because this is coming from them. not at all. one can compare with others of course only if all provide the same info but even if the organizer would maybe like it to become a common standard, the fact that financial institutions so far have not really jumped at it make it clear that this is not happening.
  • consultants entry to win clients: of course this is possible but quite frankly I have a hard time believing that any consultancy could enter an engagement purely with this.  it can be used in broader projects as a start Ok but I doubt it is helpful to win clients.
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Overall I can highly recommend to do this 2h exercise and with it gain some insights into how you do in innovation management relative to others in Europe. The database so far covers European companies which restricts it though. If your main competitors sit elsewhere then the value is limited although you still can take advantage of a very well structured and complete approach in looking at your innovation management.

Ralf HallerRalf Haller February 5, 2011

Why reward programs fail in Open Innovation projects and in general

“Do rewards work? The answer depends on what we mean by “work”. Research suggests that, by and large, rewards succeed at securing one thing only: temporary compliance. When it comes to producing lasting change in attitudes and behavior, however, rewards, like punishment, are strikingly ineffective. Once the rewards run out, people revert to their old behaviors. … Incentives, a version of what psychologists call extrinsic motivators, do not alter the attitudes that underlie our behaviors.”   by Alfie Kohn in Harvard Business Review, 1993

In his summary Alfie Kohn makes use of at least two dozen studies in the last three decades (which refers to 17 years ago in 1993) that have all shown- often to the total surprise of the researches themselves – that people who expect a reward for completing a task or for doing that task successfully simply do not perform as well as people who do not expect a reward at all.

These researches were conducted with children and adults, with male and female and with different types of tasks and they showed the same results. For open-ended creative work assignments the results were even worse. Important to note here is that we talk about performance in the sense of creating higher quality work and not in the sense of doing something faster or doing more of it, so quantitative. As he also mentions in terms of productivity, research and experiments clearly showed that once incentives were cut, after an initial drop a short period of time later the same or even better performance levels could be seen. In contrast training and goal-setting programs had a far better impact on performance than did pay-for-performance programs.

So in this context I also doubt that e.g. Open Innovation incentive programs such as shown by Innocentive or by the Swiss firm Atizo produce much useable results. They might show here and there some results (in Innocentive’s case probably more since they have awards in the 100s of thousand of US dollars) than with Atizo. What they achieve are collecting some ideas quickly which – in my opinion – a company could have also quickly and often much better been able to derive from its own employees or by asking customers, clients and partners.

Open Innovation as done by Starbucks with its MyStarbucksIdeas or Dell with its IdeaStorm communities are working though quite well and serve mostly as great public relations, communication and branding tools that interact with clients and secondly serve as initial idea collection opportunities. In addition they keep their corporate identity. It is a Starbucks or Dell and not an Innocentive or Atizo community which seems a very critical aspect too for most companies.

The true damages that company incentive programs cause Alfie Kohn summarized in these six points:

  1. Pay is not a motivator (when asked: “What do you care about?” Money ranks only 5th place)
  2. Rewards punish (they are one side of the same coin, they try to manipulate rather than motivate people and do not support a work environment conducive to exploration, learning, and progress)
  3. Rewards rupture relationships (people are trying to use the system for its own gain, no teamwork is supported, in addition incentive driven employees try to demand favors from their managers)
  4. Rewards ignore reasons (and managers use it as a way to manage comfortably and without having to do much)
  5. Rewards discourage risk-taking (the number one casualty of rewards is creativity, so rewards motivate people? absolutely they motivate them to win rewards and nothing more)
  6. Rewards undermine interests (people work because they love what they do but awards undermine this interest even and reduce performance, they undermine intrinsic motivation, it tends to make people less enthusiastic about their work and therefore less likely to approach it with a commitment for excellence, you get what you offer: some quick but overall low quality ideas that win an award but do not much more good for the company)

Ralf HallerRalf Haller January 25, 2011

Presentation with Prezi – how to collect and present your ideas in a new way

“Powerpoint sucks” is what you can hear for quite a while. And while this is partly true we all go back to it when we have to do a presentation, right? :-)  Well, recently the “PPT-is-no-fun community” got louder and came up with “visual meetings” that are based on the idea that visualizing what is being presented in a meeting will stick better and longer too. So far I have only experimented with this but not really used it in presentations or meetings. Although, intuitively I did already do it: what I like doing in meetings is to loosely prepare what I plan to say but instead of preparing something formal I open a bunch of PPT presentations, have websites I want to show or talk about ready and open on my laptop. This way the whole conversation is very customized and entirely focused on what the other side wants to hear and what questions come up. I basically let the other side (e.g. a prospective client) guide me through what I say.

Now another tool popped up, called Prezi. I started playing with it yesterday and figured that it is basically exactly supporting my presentation style as described above. I think it could be used for a bunch of things such as:

  • create a formal presentation, preparing it is now really fun
  • create an informal presentation as described above, now this looks suddenly even well prepared and impressive while still keeps all the flexibility
  • explain things and create a self-running tutorial, ideal for e.g. software manuals or any “How tos…”
  • use it to write down and visualize what is said in meetings and presentations (basically a tool to support visual meetings)
To get a quick overview on how Prezi works look e.g. at this intro:
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Interesting to see that there are innovative and creative guys out there like the Prezi folks. This should have been brought up by Google though with its army of developers and product managers, but, well, they did not. I suspect they are now either copying this or acquire Prezi, we will see what the GoogleDocs people will do.
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One thing where Prezi can be improved e.g. is by allowing to easily include other documents such as -well – a PPT presentation or at least slides. This sounds very much then like GoogleDocs but with a more intuitive and creative approach.
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With Prezi there is now finally the potential to replace our Powerpoint approach to presentations, although I suspect it will take at least one generation to really do so; but I hope I am wrong and it goes faster.